- 60s
- Between checks
- 45 min
- Default breach window
- Automatic
- Voucher issuance
- EN / FR
- Apology languages
Everything you need. Nothing you don't.
The clock runs whether anyone is watching
Open, assigned and in-progress P1 jobs are checked against the threshold every sixty seconds.
A voucher tied to the failure that caused it
Unique code, value and expiry, attached to the work order that breached. You can always say what you paid out and why.
Written in the guest's language
The apology names the room, the problem and the code, in English or French depending on how the property is set up.
Redeemed once, and only once
Front desk enters the code. Issued becomes redeemed, with the time it happened.
What service failures cost, as a number
Issued against redeemed, per property, so recovery stops being anecdotal.
Your threshold, not ours
Forty-five minutes is the default. Tighten it for a five-star, loosen it for a resort in February.
How it works
- 01
The report becomes a P1
A QR scan or a front-desk entry is triaged and lands as a priority-1 job against a room.
- 02
The clock starts
Still open past the threshold, and the next scan picks it up.
- 03
Voucher and apology go out
Code, value and expiry are generated along with the message.
- 04
The desk redeems it
Marked used, counted, and visible in the property's recovery numbers.
Connects with the rest of Arckium
Every module is designed to work together: data flows automatically, no sync required.