Terms of Service

1. Acceptance

By accessing or using the Arckium platform ("Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. These terms apply to all users including administrators, managers, and technicians who access the platform under a customer account.

2. The Service

Arckium is a cloud-based computerized maintenance management system (CMMS) provided by Arcana Soft. The Service includes the web application, mobile PWA, API, and all associated features described in the product documentation.

We reserve the right to modify, suspend, or discontinue any feature of the Service with reasonable notice. We will not discontinue the core platform without 90 days prior notice to active customers.

3. Account responsibilities

You are responsible for maintaining the security of your account credentials. You must notify us immediately at contact@arcana-soft.com if you suspect unauthorized access. You are responsible for all actions taken under your account.

You may not share account credentials across users. Each user must have their own authenticated account. Multi-user access is supported via the team management module.

4. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable regulation.
• Attempt to gain unauthorized access to any part of the Service or another customer's data.
• Introduce malicious code, viruses, or any software that could disrupt the Service.
• Reverse engineer, decompile, or extract source code from the Service.
• Resell or sublicense the Service without explicit written permission from Arcana Soft.

5. Your data

You retain ownership of all operational data you create in Arckium: work orders, asset records, maintenance logs, inventory, and compliance documents. We do not claim any intellectual property rights over your data.

You grant Arcana Soft a limited license to host, process, and transmit your data solely to provide the Service. We do not use your operational data for any purpose beyond service delivery without explicit consent.

6. Availability and SLA

We target 99.9% uptime measured monthly, excluding scheduled maintenance windows. Scheduled maintenance is announced at least 48 hours in advance via the status page and email notification.

In the event of a service outage exceeding 1 hour, affected customers may request a service credit equal to one day of their subscription fee for each hour of outage beyond the first, up to a maximum of 30 days per calendar month.

7. Payment

Subscription fees are billed monthly or annually as specified in your service agreement. Fees are non-refundable except as required by applicable law or as specified in your agreement. Failure to pay may result in suspension of the Service after a 14-day grace period with notice.

8. Limitation of liability

To the maximum extent permitted by law, Arcana Soft shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability for any claim arising from the Service shall not exceed the fees paid by you in the 12 months preceding the claim.

9. Governing law

These Terms are governed by the laws of Tunisia. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of Tunisia, unless otherwise required by applicable consumer protection law.

10. Assignment and change of control

We may assign these Terms and your service agreement to a successor entity in connection with a merger, acquisition or sale of assets, on written notice to you. The successor is bound by the commitments in these Terms and in the Privacy Policy in force at the time of transfer.

If you object to the assignment, you may terminate on notice and export your operational data under section 5 and the retention terms of the Privacy Policy.

11. Contact

For questions about these Terms, contact us at: