Every deployed asset is a promise you need to keep.
Arckium gives equipment service operators a live view of every asset across every customer site, with automated PM scheduling, AI field dispatch, contract compliance, and parts logistics built for distributed operations.
The problems every Equipment Services team knows too well.
Here's how Arckium addresses each one.
Your assets are deployed at 500 customer locations. When something breaks, you find out when the customer calls, not when the alert fires. You have no real-time view of asset health across the fleet.
You signed 4-hour response SLAs with every customer. But when a technician is delayed, nobody tracks the breach. No timestamp. No escalation. No credit. Just an angry customer and a lost renewal.
A technician arrives at the customer site. The part isn't in the van. They drive back, reorder, reschedule. The customer waited two days. The part was in stock at another depot, but nobody knew.
Built specifically for Equipment Services operations.
Live asset health across every customer site
Every deployed asset (coffee machine, HVAC unit, vending machine, industrial equipment) reports its status, last service date, and open work orders in a unified dashboard. Know before the customer calls.
AI-powered technician routing and assignment
When a work order opens, Arckium matches the job to the right technician by skill certification, current location, van stock, and SLA urgency. No coordinator needed. Average dispatch under 60 seconds.
SLA enforcement with automatic escalation
Every customer contract defines response and resolution SLAs. Arckium timestamps every intervention, alerts when breach is approaching, and escalates automatically if the SLA window is missed, with full evidence trail.
Scheduled PM that never misses a site
Nightly scheduler generates PM work orders for every asset, factoring in service interval, usage cycles, and technician availability. Route-optimized dispatch groups nearby sites. Zero missed visits.
Parts inventory per depot and per technician van
Track spare parts at the central depot and in each technician's vehicle. Auto-reserve parts when a work order is created. Reorder alerts when depot stock falls below threshold. First-visit fix rate increases measurably.
Full lifecycle for every deployed asset
Every asset carries its full history: installation date, customer site, service logs, warranty coverage, parts consumed, MTBF, and linked contracts. When a customer asks about their equipment, you have the full picture.
Everything included, no add-ons and no surprises.
Every module ships with your plan. They share a single data model, so information flows across work orders, assets, inventory, and compliance with zero manual sync.