Happy tenants. Fewer coordinators. Zero missed SLAs.
Arckium gives property managers a single command center for every building, automated SLA enforcement, and a tenant-facing repair portal that sets expectations before you answer the phone.
The problems every Property Management team knows too well.
Here's how Arckium addresses each one.
Tenants email, call, and text about the same issue. Coordinators lose track of what was reported, what was dispatched, and what is still open. Nothing is visible. Nothing is accountable.
Leases say 48-hour repair response. But you have no system to track when a request came in, when it was dispatched, or when it was resolved. Breaches happen invisibly.
Fire safety certificates, elevator inspection records, and HVAC service logs live in folders nobody can find when the auditor arrives. Manual filing and human error guarantee gaps.
Built specifically for Property Management operations.
Self-service repair request portal
Tenants submit repair requests with photos, category, and urgency via a branded web portal. No phone tag. Every request creates a timestamped work order automatically with SLA clock running.
Automated SLA monitoring and alerts
Arckium tracks every open work order against your lease SLAs. When a ticket approaches the deadline, managers are alerted. When it breaches, an escalation fires. Nothing slips through.
Portfolio dashboard across all buildings
All buildings. All floors. All open tickets. In one view. Filter by property, category, or priority. Move between buildings without switching systems or logging in again.
Regulatory documents attached to assets
Attach inspection certificates, insurance docs, and service records to each asset and building. Arckium alerts you before they expire. Auditors get a read-only shareable link.
Automated PM for common area assets
Lobby elevators, HVAC systems, parking gate motors: all scheduled for nightly PM. Arckium creates work orders automatically before breakdowns happen.
Monthly reports for landlords and owners
Generate a monthly portfolio report: all completed work, open items, cost summary, and compliance status. PDF-ready for owner reporting and board meetings.
Everything included, no add-ons and no surprises.
Every module ships with your plan. They share a single data model, so information flows across work orders, assets, inventory, and compliance with zero manual sync.