Every out-of-order room is revenue leaving through a broken door.
Arckium gives hotel engineering teams a live command center, AI-powered dispatch, and automatic service recovery, so a broken AC never becomes a 1-star review.
The problems every Hotels & Hospitality team knows too well.
Here's how Arckium addresses each one.
A guest calls the front desk. The front desk calls engineering. Engineering creates a WhatsApp message. By the time someone is dispatched, 40 minutes have passed and the guest is furious.
Housekeeping marks a room clean in Opera. But the AC is still broken. The room gets assigned to a new guest. The new guest discovers what the last one left behind.
Your SLA says 45 minutes for a P1. But when you breach it, no one issues a voucher automatically. The process is manual, inconsistent, and too late.
Built specifically for Hotels & Hospitality operations.
Live floor plan with room status matrix
Every room's status (guest-ready, dirty, maintenance, out-of-order) on a real-time SVG floor plan. P1 rooms pulse red. Click any room to create a work order instantly.
Guest complaint → work order in 4 seconds
A guest scans the QR code on their door. AI reads the complaint, identifies the asset, and dispatches the right technician by skill and shift, before engineering even opens their phone.
Opera, Mews & Apaleo, bidirectional
Room status changes in Arckium propagate back to your PMS. Reservation data informs PM scheduling. No more rooms assigned to guests while still under maintenance.
Automatic voucher when SLA is breached
Arckium monitors every open P1 work order. If resolution exceeds 45 minutes, it auto-issues a voucher code and sends an AI-generated personalized apology message, without human involvement.
See exactly what broken rooms cost you
OOS rooms = 100% ADR lost. Maintenance rooms = 60% ADR lost. The Revenue Leak dashboard shows you today, this week, and this month, so the GM can make the case for budget.
AI-optimized PM schedules per room
Nightly scheduler checks occupancy, checkout dates, and last service history. Schedules PM when the room is vacant. Stops surprise failures during occupied periods.
Everything included, no add-ons and no surprises.
Every module ships with your plan. They share a single data model, so information flows across work orders, assets, inventory, and compliance with zero manual sync.