Why hotel engineering teams outgrow traditional CMMS
Most CMMS platforms were designed for manufacturing floors. Hotels have a different operating model: guests, rooms, reservations, SLAs measured in minutes. A tool that ignores that context costs you revenue every week.
Traditional CMMS was built for factories. It has no concept of a guest room, a reservation, or a check-in time. Your front desk still calls engineering on the phone because the systems don't talk.
A guest reports a broken shower. The front desk writes it in a notebook. Someone calls the duty engineer. The engineer finishes another job first. The guest checks out unhappy, and nobody can say how long it actually took.
PM schedules live in Excel, updated by whoever remembered to update them last. When a technician leaves, the PM history goes with them. Auditors ask for records. You search through folders.