Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your personal information.

Last updated: December 10, 2024

Introduction

Arcana Soft ("we," "our," or "us") is committed to protecting your privacy and ensuring transparency about how we collect, use, and share your personal information.

This Privacy Policy explains how we handle your personal data when you use our website, services, or interact with us. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

  • Contact information (name, email address, phone number)
  • Company information (company name, job title, industry)
  • Account credentials and preferences

Automatically Collected Information

  • IP address and device information
  • Browser type and version
  • Website usage data and analytics
  • Cookies and similar tracking technologies

How We Use Your Information

Service Delivery

  • • Provide and maintain our services
  • • Process transactions and billing
  • • Provide customer support
  • • Send service-related communications

Improvement & Marketing

  • • Analyze usage and improve our services
  • • Send marketing communications (with consent)
  • • Personalize your experience
  • • Comply with legal obligations

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

Third-party vendors who help us operate our business (hosting, analytics, payment processing)

Legal Requirements

When required by law, regulation, or legal process

Business Transfers

In connection with mergers, acquisitions, or asset sales

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Encryption

Data encrypted in transit and at rest

Access Controls

Strict access controls and authentication

Monitoring

Continuous security monitoring

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data
  • Portability: Request transfer of your data
  • Object: Object to processing of your data
  • Withdraw Consent: Withdraw consent at any time

Contact Us

If you have any questions about this Privacy Policy or want to exercise your rights, please contact us:

Email

contact@arcana-soft.com

Address

Arcana Soft
Tunis, Tunisia

We will respond to your request within 30 days of receipt.